Trackkie
Support

Help & Support

Trackkie keeps your travel spending organized with trips, budgets, receipts, and reports. Use this page for quick answers and step by step guidance.

Last updated: January 25, 2026 App version: 1.0.0
GS

Getting started

Create a trip, add expenses, and view spending summaries in minutes.

  • Create your first trip
  • Add expenses with categories
  • See totals and insights
PR

Premium features

Unlock unlimited trips, cloud sync, analytics, and location tracking.

  • Unlimited trips and expenses
  • Advanced analytics
  • Priority support
AD

Account & data

Use Trackkie as a guest or sign up for cloud sync and backups.

  • Guest mode or account
  • Clear guest data
  • Delete account anytime

Quick start

1
Create a trip
Set the trip name, dates, budget, currency, and time zone. This becomes the home for all expenses.
2
Add expenses
Record amount, category, payment method, notes, and optional product or receipt photos.
3
Review insights
See totals, category breakdowns, and trends. Premium adds advanced analytics.

Trips, expenses, and multi-currency

EX

Expense details

Track category, payment method, products, notes, and time spent. Everything stays tied to the trip.

FX

Multi-currency

Store expenses in the original currency and see totals converted for your trip reports.

RC

Receipts and photos

Attach receipt or product photos to expenses. Max file size is 50 MB.

Locations and maps

Location is optional. When enabled, Trackkie can save coordinates and a place label for an expense so you can view it on a map.
LOC
Add a location to an expense
Use the map screen to search for a place, pick a nearby location, or drop a pin.
MAP
Map display
Maps are provided by Apple Maps on iOS and Google Maps on Android.
FND
Place search
Place search uses Google Places to return nearby results and addresses.

Premium subscriptions

UP
Upgrade to Premium
Premium unlocks unlimited trips and expenses, cloud sync, analytics, and location features.
RES
Restore purchases
Use the Restore Purchases option in the app if you reinstall or switch devices.
BILL
Manage billing
Subscriptions are billed through Apple or Google. Manage or cancel in your store account settings.

Account and data

GST

Guest mode

Guest data is linked to a device and session ID. Deleting the app can remove access to guest data.

CLD

Cloud sync

Sign up to sync across devices and keep trips backed up in the cloud.

DEL

Delete data

Use Clear Guest Data or Delete Account from Profile to remove your data.

Troubleshooting

NET
Sync issues
Check your connection and pull to refresh. If problems persist, sign out and sign in again.
GPS
Location not working
Enable Location permission for Trackkie in your device settings.
EML
Verification email missing
Check spam and resend the code from the app. Make sure your email is correct.
IMG
Photo upload fails
Large images over 50 MB cannot be uploaded. Try a smaller file.

Contact us

Need help? Use Help & Support in the app or email us at [email protected]. If you have a Support ID, include it so we can find your account faster.